Location: Greater Houston, TX
Position Summary:
The Group QC Manager provides overall leadership, direction, and oversight of the Quality Control departments. The role establishes consistent quality standards and processes across both facilities while addressing site-specific operational, customer, and regulatory requirements. Responsibilities include long-term quality and metallurgy planning, ISO/API Q1 licensing and applicable certifications, quality performance, technical support, cost of quality, customer claims, nonconformance management, and communication with customers and regulatory agencies.
Duties/Responsibilities:
Develop and execute a group-wide quality and strategy for both facilities, ensuring products meet customer specifications, technical standards, and applicable regulatory requirements.
Provide leadership and oversight of QC operations; establish clear accountability, consistent expectations, and regular performance reviews for each site.
Develop, implement, and maintain quality control programs and documented procedures, including systems supporting ISO/API Q1 licensing and other applicable certifications.
Standardize inspection, testing, documentation, reporting, and corrective-action practices across both facilities while accommodating site-specific requirements.
Monitor product quality and key quality indicators across both sites; identify trends, risks, and opportunities for continuous improvement and cost-of-quality reduction.
Manage and develop QC personnel and site quality leaders; ensure appropriate staffing, training, competency assessments, and required qualifications or certifications.
Lead and coordinate internal, customer, certification, and regulatory audits; oversee audit readiness, findings, corrective actions, and follow-up at both locations.
Oversee nonconforming product identification and disposition, root-cause investigations, failure analysis, and preventive and corrective actions for internal and external issues.
Investigate customer quality complaints and claims, prepare technical reports, provide customer technical support, and coordinate claim resolution with relevant departments.
Partner with Operations, Production, Sales, and other departments at both sites to resolve quality issues without compromising product specifications or safety.
Provide management with timely updates on significant quality, metallurgy, audit, customer, and compliance matters across both facilities.
Travel between sites as needed to provide effective on-site oversight and support.
Perform other related duties as assigned by the Director of Operations.
Supervisory Responsibilities:
Directly or indirectly oversee QC personnel and quality leadership at facilities.
Build team and individual capability through coaching, performance management, training, and succession planning.
Promote consistent accountability, communication, and collaboration between the two QC departments.
Required Skills/Abilities:
Excellent written and verbal communication skills, including the ability to communicate across multiple sites.
Proficiency with Microsoft Office Suite, including Word and Excel.
Strong analytical, critical-thinking, problem-solving, and continuous-improvement skills.
Knowledge of quality risk management, audit practices, corrective actions, and quality management systems.
Ability to interpret and apply technical manufacturing and testing specifications.
Demonstrated ability to lead teams and coordinate quality activities across multiple facilities.
Education and Experience:
Bachelor’s degree is preferred, but associates accepted with the right experience.
Preferably 10 years in quality control/assurance, with at least 3 years in management or supervisory role.
Must have experience leading or active participation in audit process.
Lead auditor certification a plus.
Must have ability to interpret and apply requirements of technical specifications for manufacturing and testing.
Metals lab experience a plus.
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